Customer Service Representative

Join Our Team as a Patient Care Champion: Customer Service Representative Wanted!

About Us: At SoundLife, we provide comprehensive hearing healthcare services for individuals of all ages. From diagnosis and management of hearing disorders to offering a complete range of hearing products and solutions, we strive to make a positive impact on the lives of our patients. Our team of trained audiologists ensures professional and personalized care to help people live life to its fullest potential.

Job Description:

As a Customer Service Representative at SoundLife, you will be the first point of contact for our patients, providing exceptional service and support throughout their journey with us. We are seeking a compassionate and empathetic individual with strong communication skills to join our team and help enhance the overall patient experience.

Requirements:

·         Excellent communication and interpersonal skills, with a strong customer service orientation.

·         Previous experience in a customer-facing role, preferably in a healthcare or clinic setting.

·         Empathy, patience, and the ability to effectively communicate with patients from diverse backgrounds.

·         Proficiency in Microsoft Office suites and familiarity with basic office equipment.

·         Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

·         Fluency in English and Bahasa Malaysia. Being able to speak different Mandarin will be considered first.

Responsibilities:

1.      Patient Interaction: Greet patients with warmth and professionalism and assist them with any inquiries or concerns they may have regarding our services, products, or appointments.

2.      Appointment Coordination: Schedule appointments for hearing tests, fittings, follow-up visits, and consultations, ensuring efficient and seamless scheduling for patients.

3.      Patient Support: Provide personalized support to patients, including assisting with registration processes, explaining clinic procedures, and addressing any questions about their hearing health journey.

4.      Communication: Maintain clear and effective communication channels with patients, both in person and over the phone, ensuring timely responses to inquiries and follow-ups.

5.      Patient Education: Educate patients about hearing aids, accessories, and maintenance tips, empowering them to make informed decisions about their hearing health.

6.      Problem Resolution: Handle patient complaints or concerns with empathy and professionalism and escalate issues to management when necessary to ensure swift resolution.

7.      Administrative Tasks: Assist with administrative duties such as processing payments, managing patient records, and maintaining inventory, always ensuring accuracy and attention to detail.

8.      Collaboration: Work closely with audiologists and other healthcare professionals to coordinate patient care and ensure a seamless and positive experience for every patient.

Benefits:

·         Monthly contributions (EPF, SOCSO, EIS).

·         Medical and Leave benefits.

·         Living wages subsidy.

·         Professional development opportunities, company dinner, and yearly company trip.

·         A supportive and collaborative work environment.

·         Opportunities to make a meaningful impact on the lives of others.

How to Apply: If you are ready to take on this exciting opportunity and join our team, please submit your resume, and cover letter to .

Please indicate your proficiency level in English, Bahasa Malaysia, and Mandarin in your application.

Join us in providing exceptional customer service and making a positive impact on our patients’ lives!