Executive, Personal Financial Services Telemarketing (Quality Assurance)

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Job Description
Functional (job responsibilities)

• Perform sales validation ranging from pre-vetting to calls validation to ensure applications are within guidelines and controls and conduct KYC calls.
• Administer applications by type of products to route to next processing and evaluation department.
• Perform reconciliation and sales application status update through front-end-system.
• Perform sample checks for RCSA, CSA and other Compliance controls.
• Maintain good housekeeping and assist with other matter related to safety and health.

Organizational (organizational responsibilities)

• Ensuring department controls are in place and process flows are complying to audit, regulatory, and compliance.
• Respect the HLB culture & take an active role in the communities.

Qualification

• Diploma or SPM/STPM with at least 1 year experience.
• Good communication and interpersonal skills.
• Knowledge in MS Office tools.
• 1 – 2 years in administration field, preferably in sales support environment.
• Multi-lingual and good communication skill.
• Able to work under pressure, aggressive and result-orientated.
• Able to work independently with minimum supervision.
• Able to tolerate with long working hours.