General Office Admin

• Assist in administration tasks which include documentation, filing, correspondences, coordinating & following up on pending matters & business support functions.

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks.

• Resolve customer queries/complaints as per standard operating procedures and channel to the respective operations team for immediate resolution.

• Provide feedback to supervisor on improvement areas based on customer/client issues.

• Liaise with respective operations team for issues, follow-up, and actions.