Functional Consultant

Key Responsibility Include:

• Enhance and update knowledge on domain field practices and related technology.
• Research and identify best practices, standards, and regulations for different industries and map them to the solution provided by the company.
• Have a basic understanding of industry processes and look at how new technologies can help in the automation of the processes.
• Attend meetings, training, or seminars and conduct internal sharing sessions with the team.
• Perform testing on new system functionalities, comes with proper documentation of the process flow and test results.
• Provides quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
• Perform daily activity reporting against plans and schedules to the team lead.
• Ensure daily activities align with company goals and assigned KPIs.
• Participate in the project progress meetings and proactively identify risk areas.
• To assist other team members to accomplish the project task.
• Provide training or sharing sessions to junior consultants or interns.
• Apply expertise to deliver high-quality consulting services to new and existing customers.
• Ensure seamless transition through customer lifecycle working closely with presales, professional services, and support teams.
• Manage the full life cycle of design and testing phases.
• Develop solution design and lead client throughout implementation and support phases.
• Assist customers maximize strategic business value from company products to provide them with the vision of their end state solution and roadmap.
• Lead design activities defining requirements, testing, and provide direction to customers.
• Analyze and solve complex customer issues related to data and processes.
• Draw process flows according to customer’s requirements and documents them for project documentation or future reference.
• Develop/revise functional specifications for customization required by the customer.
• Perform system configuration according to confirmed customer requirements.
• Perform data conversion from the customer’s existing system.
• Develop/revise documentation throughout project implementation milestones: BA documents, gap analysis, UAT test scripts, training material, etc.
• Provide on-site or backend support to existing customers.
• System configuration and setup demo data for the presales server.
• Develop/Update industry requirements documentation.
• Responsible to reply the Request For Proposal (RFP).

Requirements:

• Possess Degree in Business Information Systems/Computer Science / Management /Industrial Management / Any relevant.
• 0-5 years or more working experience in the related field.
• Experience with ERP systems: JD Edwards, SAP, etc.
• Good in writing SQL queries.
• Involved in full-cycle ERP system implementation.
• Understanding of industry operations/ business challenges and the ability to translate them into solutions.
• Innovative, team player, passionate, and highly committed.
• Strong in Collaboration Skills, Positive Attitude, and Energetic.
• Client and results orientation.
• Have good documentation skills.
• Able to communicate with a wide range of people, and to have excellent listening skills to correctly interpret clients’ needs.
• Managing customer expectations.
• Experience with database knowledge and Oracle PL/SQL will be added advantage.