Customer Success Specialist (English + Mandarin)

Teleperformance

Remote Full Time

Job Description

Job Highlights

Fast career advancement
13th month salary
Excellent working environment

Short Overview of Job Responsibilities

Customer Service Advisor responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities of this social media online market place.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Responsibilities

Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams

Benefits: